0
$0.00
Login
My account
0
$0.00
Login
Dashboard

Contact Us & FAQ

Please check our FAQ first, as most questions can be answered there. To reach us directly, email us at support@sparkpeptide.com or reach out via our contact form.You can also text us at 3474865389 (messages only).

Our support staff are always here to assist you to the best of their ability. We generally reply within 12 hours. During high-traffic periods, please allow up to 24 hours for a response.

Send Us An Email:

Frequently Asked Questions (FAQs)

Where do we ship to?

We currently ship to all U.S. states except Puerto Rico and military installations.

If you paid with Zelle, payments can take up to 12 hours to be reviewed and applied. If more than 24 hours have passed since payment and your order status isn’t “Processing” or “Completed,” please contact support@eternalpeptides.com.

If you paid with Bitcoin: confirmations can take up to 60 minutes for the network and our system to recognize your payment. If it’s been more than 2 hours and your order status isn’t “Processing” or “Completed,” please contact support@eternalpeptides.com.

Orders are processed within 24 hours of payment confirmation. If you haven’t received your tracking number within 2 days, please check your spam/junk folder.

Delivery within the USA typically takes 2 business days via Fedex 2Day shipping. Fedex 2Day shipping is free on all U.S. orders over $200.

We also offer a Fedex Overnight option, which usually arrives overnight after shipping.

Please note that delivery times are estimates and may vary due to factors beyond the control of Spark Peptide, such as carrier delays or weather conditions.

Order confirmations are emailed right after checkout, and your tracking number is sent once your order ships. If you don’t see either email, please check your spam/junk folder. Still missing? There may be a typo on the order—contact support@sparkpeptide.com.

Sometimes, when multiple order emails are grouped together in a thread, parts of the email, including important details, might be hidden under a three-dot “Show More” button. To view all the information, click on the three dots to expand the full email. This happens automatically to streamline your inbox, but expanding the email will reveal the complete order details.

  • You may request a cancellation as long as your order has not been shipped yet. However, cancellations are not guaranteed. Please contact support@sparkpeptide.com to request a cancellation.

    We offer a 7-day return window from the date of delivery, provided that the product is unused, unopened, and in its original condition and packaging. To request a return, please contact us at support@sparkpeptide.com within 7 days of delivery.

After placing your order, you will receive an email confirmation. Once your package is shipped, we will provide you with tracking details.

We ensure that all shipments are safely, securely, and discreetly packaged. Every package is delivered in its best condition.

If your tracking shows “Returned to Sender,” please allow 1–2 days—USPS may attempt redelivery. If it isn’t redelivered within that window, contact us and we’ll reship your order. This issue is usually caused by an address error or typo, so please double-check your shipping details.

In the rare event that your order arrives with missing, incorrect, or damaged items, or if your package is missing or lost, please email support@sparkpeptide.com for assistance. Our customer support representatives are ready to ensure you are completely satisfied with our product quality, customer support, and delivery.

Items that are out of stock will be restocked in 1-3 weeks.

Certain discounts can be combined. These include:

  • Discounts tied to specific checkout options

  • Bulk purchase discounts on a single peptide

  • Automatically applied peptide sales or promotions

On top of these, you may also apply one coupon code. Please note that only one coupon can be used per order.

If you signed up for the newsletter and did not receive your 10% off coupon code, please check your junk inbox. If you still are unable to locate it, please reach out to us at support@sparkpeptide.com.

If you used a limited-use coupon but your payment didn’t go through, the coupon may have been marked as used. Please contact support, and we’ll gladly issue you a replacement coupon!

Coming Soon

Enter your email below to receive exclusive early access and a special launch discount when we go live.

Scroll to Top
Login
My account